Margaret Koogle of Lilypons Water Gardens:

"Early in the year 2000, we updated our computer system to enhance our sales and shipping functions.  Unfortunately, an undetected flaw in the software resulted in a substantial financial loss.  While we knew we would have to drastically increase sales in the next year to compensate for the loss, our accounting firm was unable to give us any practical advice as to how to accomplish this.  I called HLA and was introduced to CPA Performance Views Services.  Carl believed the program's structure and methodology would enable us to achieve our financial goals.  While facilitating discussions with management, HLA helped our staff to establish daily financial quotas, as well as to examine the work required in achieving them.  In the year since the program was implemented, we not only succeeded in reversing our financial dilemma, but also established an exciting, new open line of company-wide communication that has increased employee participation and improved morale.  CPA Performance Views Services is an excellent program every business owner should consider."
 

Eddie Henline of Glass & Mirror Services:

"While my eight employee company had shown a 60% increase in sales over the past two years, the business had begun to run me.  My partner and I were operating in crisis mode all the time with the employees never knowing what to prepare for in advance.  Morale was getting low and something had to be done.  During the CPA Performance Views Services facilitation sessions, we established work operation systems, partly derived from employee suggestions, which focused on delegation of duties and work quality.  I was really surprsed by my employees' enthusiasm for the sessions, which, I think, gave them a greater sense of ownership in the business.  We now have a centralized work schedule that all employees can view at any time.  The employees have also helped to establish an incentive program which rewards quality service and reduced materials waste.  My involvement in day to day operations and my stress level have decreased significantly.  Thanks HLA."